Question 1

How do I become a site member?

Accepted Answer

1. Any user of HBOnline must become a "site member" by signing up to the website.
2. Click any signup page links in the copy or click the "Member Login / Signup" button in the top right of the desktop page or mobile menu (three lines on top of each other).
3. Enter your details, make sure you have read and agreed to our "Terms/Privacy"(https://www.holisticbodyonline.com/terms) policy.
4. Verify your email address by clicking the link in the email sent to you.
5. After you have registered, as an Individual user you can purchase a plan and as a Partner member you can now access your Partners "Video Player Page".

Question 2

Logging in issues?

Accepted Answer

Whilst it might seem obvious to say it, with so many passwords and login's nowadays its easy to lose track, we suggest the following: 
1. Double check the email address you registered to Holistic Body Online with (and the spelling). You can find the correct email address by searching for the Holistic Body Online confirmation email in your inbox. You should only need to use one email address when registering to the website but if you registered to the Holistic Body Partner programme using one email address and then a different email when signing up to a subscription package or Live Class you will need to make sure you use the right email for the right access. Make sure the email address with your subscription attached is the one you are trying to access it with.
2. Make sure your password is spelt correctly, keep an eye on the TABS buttons as it capitalises letters.

Question 3

How do I reset my Login Password?

Accepted Answer

1. To reset your password, firstly log out if you are already logged in. 
2. Then head to the "Member login / Signup" page.
3. Click "Log in" located next to "Already a member?".
4. Click "Forgot password?".
5. Enter your original email you signed up with and click "Create Password"
6. Head to your email account and click the "Create New Password" link.
7. Type in your new password and save it somewhere special.

If you experience any issues whilst trying to do this please email: kyle@holisticbodyonline.com (kyle@holisticbodyonline.com)and request a password change. We will manually setup your password reset and will email you back to let you know we have done so. You will then be encouraged to setup a new password next time you login. This will follow the same method as before but with a manual reset to start with.

Question 4

How do I change my account email address?

Accepted Answer

1. Unfortunately due to the system we use to manage our site members accounts we cannot manually change your email address from the one you originally used to sign up with as it's connected directly to your payment information. 
2. As a work around you would need to sign up with your new email address and purchase another Plan (ideally as close to the renewal date as possible).   
3. Once you are up and running with your new plan, simply email us to "Cancel" your previous subscription and delete your old account/email.
4. If our service provider adds this function in the future we'll update this FAQ.

Question 5

How do I use the "categories" and "search" feature for classes?

Accepted Answer

Using the categories feature:

Desktop: Navigate to your video channel in either the individuals "members" page or through your "Partner" Holistic Hub on the player page. In the top right corner of the channel use the categories dropdown to search for classes you like.

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Mobile: Navigate to your video channel, click the three vertical dots in the top right corner or click the underlined channel title in the centre of the player window (above Watch Now). This takes you to the channel page and here you can find classes by selecting the "All Categories" dropdown on the left.

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Search feature: Due to the different design of channels on desktop and mobile we can only offer the search feature when on mobile devices. If this feature is activated on the desktop player we will update you.

Mobile: Following the steps as before to enter the channel, at the bottom right of the screen you will see a magnifying glass on a grey backdrop. When you click this you will be able to type in a selection of tags provided, this will narrow down your search if you are looking for something specific, like "back pain" or "Stretching" for example.

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Question 6

Using Apple Airplay to stream from device to your TV/iMAC?

Accepted Answer

1. If you have an Apple TV box you should be able to use the AirPlay (https://www.apple.com/airplay/)feature to mirror your laptop, iPad or iPhone screen to the Apple TV box. Alternatively if you have a smart TV with Apple TV built in you may be able to share directly to the TV. 
2. You will need to make sure both device (iPhone, iPad, MacBook) and TV or iMac are connected to the same network.
3. Select which class you would like to take.
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4. Click the play video button on the image thumbnail.
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5. As the video starts playing click the "AirPlay" logo in the bottom left corner of the video controls, the small box with triangle below it.
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6. Tap the TV or iMac device you would like to stream to.
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7. Tadaaa... you can now enjoy Holistic Body Online on your TV.
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8. You can pause, play and rewind from the phone screen. When the class finishes just go back onto your phone, exit using the X and select another class from your phone.

9. You can learn more about how to use all of Apple Airplays features by checking our their Apple Support Page.(https://support.apple.com/en-us/HT204289)

Question 7

How do I connect my Android device to the TV?

Accepted Answer

1. USB cable - The latest smart TVs with USB and phones with USB should support mirroring with a cable. So try plugging your phone in with a USB cable.
2. LG Smart TV (2019 or newer) - Mirror your screen using Airplay — read more(https://www.lg.com/us/support/help-library/screen-share-screen-mirroring-device-to-tv-CT10000018-20150637965681)
3. Samsung TV - Cast your Samsung phone to your Samsung TV or use the Smartview app
4. Chromecast - Cast your phone screen from the Google Home app — read more(https://support.google.com/chromecast/answer/6059461?hl=en-GB)
5. Roku - Casting to TV via Roku — read more(https://support.roku.com/en-gb/article/208754928-how-do-i-use-screen-mirroring-with-my-android-or-windows-device-)
6. Amazon FireTV or FireTV Stick - Cast via your Amazon FireTV or FireTV Stick — read more(https://apps.apple.com/gb/app/amazon-fire-tv/id947984433)

Question 8

Options to stream classes from a laptop to TV?

Accepted Answer

1. You will likely need an H(https://www.amazon.co.uk/AmazonBasics-High-Speed-Ultra-HDMI-Cable/dp/B014I8SSD0/ref=redir_mobile_desktop?ie=UTF8&aaxitk=Xh33tQxOXY2LZuq.BjvevA&hsa_cr_id=6065506210102&ref_=sb_s_sparkle)DMI cable (https://www.amazon.co.uk/AmazonBasics-High-Speed-Ultra-HDMI-Cable/dp/B014I8SSD0/ref=redir_mobile_desktop?ie=UTF8&aaxitk=Xh33tQxOXY2LZuq.BjvevA&hsa_cr_id=6065506210102&ref_=sb_s_sparkle)to go from your laptop to the TV.
2. For an Apple laptop you will probably need an HDMI adapter, which one depends on your output options, most likely a thunderbolt/USB-C (https://www.amazon.co.uk/Adapter-Syntech-Thunderbolt-Compatible-MacBook-Gray/dp/B07M64KG2Q/ref=sr_1_4?crid=3GQDUKEH3UOSK&dchild=1&keywords=apple+hdmi+adaptor&qid=1588091214&s=electronics&sprefix=Apple+HDMI+%2Celectronics%2C131&sr=1-4)or Mini Display (https://www.amazon.co.uk/DisplayPort-Adapter-Thunderbolt-Microsoft-Projector-Grey/dp/B07JDWR6W9/ref=sr_1_6?crid=3GQDUKEH3UOSK&dchild=1&keywords=apple+hdmi+adaptor&qid=1588091214&s=electronics&sprefix=Apple+HDMI+%2Celectronics%2C131&sr=1-6)port.
3. On your TV go the the HDMI input to view, you'll need to use your laptop to browse the website still. The sound should connect through the TV automatically but this might need configuring on the Laptop audio output settings.

Question 9

How do I cancel?

Accepted Answer

1. Monthly subscribers can cancel subscriptions to Holistic Body Online at any time. If you cancel mid way through your monthly billing cycle you will still have access to the service until the end of your billing cycle. 
2. Annual subscribers cannot cancel mid cycle due to the nature of the sign up terms. 
3. Monthly subscribers, visit your account profile in the top right corner, via the dropdown menu click "My Subscription", here you can view all active subscriptions. Click the dropdown arrow, from here you will get more info and the "Cancel Subscription" button. Click to cancel.
4. Alternatively please email: Hannah@holisticbodyonline.com (Hannah@holisticbodyonline.com)and we'll cancel it manually for you as soon as we can, please allow 24 hours.
5. Remember we want this service to be as beneficial and useful to as many people as possible. If your reason for cancelling is financial please do not hesitate to ask for a discount, we would be happy to discuss your needs.
6. If you are cancelling for any other reason, as a small business customer experience means everything. We'd love to know why you are cancelling, so please get in contact.(https://www.holisticbodyonline.com/contact)

HOLISTIC BODY ONLINE FAQ